Disclosure statement and Privacy Policy • The Soul Path

đź“ž +447312876047   -   đź“§ irene@welcomeonthesoulpath.co.uk

Disclosure statement

Disclosure statement

Download here the Disclosure statement and Consent form

Fees

The fee for each one to one session is ÂŁ65. Sessions last between 55-75 minutes. I will provide a receipt for any payments as required by you. Payment is by card, bank transfer, cheque or cash for face to face sessions and by bank transfer (preferred) or payment link for online sessions. My cancellation policy is 24 hours; payment in full remains due for sessions cancelled within this time period. This policy exists to preserve the availability of appointments for all clients. In the event of 3 missed appointments or late cancellations payment for further sessions will be required in advance.

Fees for group sessions vary depending on the type of session. You will find all the relevant information on costs, payment methods and cancellation policy where the group is advertised.

Should I need to cancel or reschedule a booked session, I will do all I can to ensure that you are inconvenienced as little as possible, and will give a minimum of 72 hours’ notice of cancellation wherever possible.

Name – Irene Campagnolo Maschio
Address – 7 Pine Close, Woking, GU21 4SJ, UK
Telephone – +447312876047
Email – info@welcomeonthesoulpath.co.uk
Website – https://www.welcomeonthesoulpath.co.uk

The Soul Path is the business name under which I, Irene Campagnolo Maschio practice as a sole trader.
I, Irene Campagnolo Maschio am the Data Controller and Processor of The Soul Path.

DHP(NC)
CHP(NC)
Imaginal Psychogenealogy and Family Constellations Facilitator
Shiatsu Practitioner
Physiotherapist

 

Enhanced DBS Certificate
NSTT National Society of Talking Therapies
CSP The Chartered Society of Physiotherapy
HCPC Health and Care Professions Council

I adhere to their codes of ethics. If you are unhappy with my treatment of you, you may write to any of these bodies.

The basis on which I keep client data is that of “legitimate interests”. This means that the data is necessary for me to fulfil the contract that we have together (i.e. to provide therapy or clinical supervision or tuition) and that it is data that you would reasonably expect me to hold and use.

The data I hold includes:

  • Basic information such as name, email address, phone number
  • Information that you give me as part of the work we do together
  • Records of what interventions that I use (or potentially do not use) in our sessions
  • Emails, texts and/or messages that are sent between us 
  • Information sent from any third party, e.g. GP, insurance company
  • Audio recordings of sessions (unless you specifically object)

Some of the information that you give me may fall under the definition of special category of data as defined by the General Data Protection Regulation. The condition for processing this special data is “processing is necessary for medical diagnosis, the provision of health care or treatment pursuant to contract with a health professional”. However, data on any criminal offences (including allegations, proceedings and convictions) is even more tightly controlled and so I need your specific consent in order to hold any such information.
Data is not shared with anyone, except possibly your GP (see Hypno-psychotherapy – Client Information below), and for any reasons covered by the Requirements for Disclosure section below. However, if you were to make a complaint about me to my professional body, I would be entitled to share your notes with any investigation procedures.
The data is primarily used to enable me to provide treatment for you. It may also be used for scientific research purposes and statistical purposes.

Details of where data is held

Any emails sent between us are held either on my computer’s hard drive or exchange server or if archived, in Dropbox which is secure cloud based storage which is itself GDPR compliant.
Any that may be held on my telephone are code protected.
Any texts/WhatsApp messages/Messenger messages sent between us (See Social Media and Electronic Information section) are held on my telephone which is code protected.
Your notes are handwritten and are kept in a locked cabinet or on a file in a password-protected PC. A coding system enables me and only me as your therapist to know whose notes are whose, but a stranger seeing the notes would not be able to identify who they referred to.
If you use iZettle or online banking then clearly these systems will hold your data. I will download from these systems for accounting purposes and the resulting spreadsheets are held in Dropbox. When sent to my accountants, they will be password protected.
Any recordings are stored in a secure computer database which is password protected and accessible only by me.
Your data is kept for 5 years in accordance with the requirements of my insurer. However, I keep financial details for 7 years for tax purposes. After this time any paper records are shredded and computer records permanently deleted.

The Soul Path takes the security of data seriously and as such:

  • All data is held securely (see details of where data is held above)
  • Any data transmitted is sent encrypted where possible
  • For accounting purposes Excel spreadsheets are used

However:

I am not in control of data (including emails and texts) which you send me.
Apps such as Facebook routinely access any information held and this is beyond my control.
If there is any breach of data security The Soul Path will give full details to the Information Commissioners Office and any person affected within 72 hours of the breach and do all possible to minimise any potential impact.

You have rights with regards to the data held

The right of access. I will provide you with all data I hold on you as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness).

The right to rectification. If any data I hold is incorrect, just let me know and I will correct it as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness).

The right to erasure. If you wish me to erase your data just let me know and I will delete any computer records and shred any paper records as soon as legally possible following a request. NB: data may be retained for scientific research, historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing but this would never include case notes or data such as address/email/phone

The right to restrict processing. This would usually be a stop-gap measure before correction of any errors or before erasure

The right to data portability. This might apply if you want your notes sent to another therapist for example, but it is likely that the easiest solution would come under the right to access, i.e. I would send the data to you.

The right to object to:

  • Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling).
  • Direct marketing.
  • Processing for purposes of scientific/historical research and statistics. For this, you must provide grounds for your objection.
  • Automated decision making and profiling. 

Requirements for disclosure
It’s important that you know that the law may forbid our normal confidentiality in the following circumstances:

If I become aware, or have good reason to suspect, that you have knowledge of:

  • A past or future incident/situation that may be dangerous or harmful to a child, you or another adult, and that is not known to the relevant authorities
  • Future or past criminal activity that has not been resolved in law. This means any criminal activity, of which the relevant authorities are either unaware or a case they know about which they consider not to be closed (provided you do not present information in therapy which would reasonably re-open the case). This does not include parking or traffic offences unless there is intent, by you or anyone else, to cause danger to yourself or others, or that it is deemed to be a “serious offence”. For our purposes a serious offence is something for which you could be imprisoned and for which the sentence (not necessarily imprisonment) hasn’t yet been served.

In these circumstances I will work with you to see if we can work together to make appropriate disclosures.

It is also compulsory to report terrorism, potential radicalisation, money laundering and female genital mutilation to the appropriate authorities.

This section outlines the policy of The Soul Path with regard to the use of social media and electronic information. If you, as a client, have questions about any aspect please do ask. As the world of technology is constantly changing this document is likely to be updated regularly and the latest version will always be available on my website.

Friending
I do not accept friend or contact requests from former or current clients on any social networking site as this can not only compromise your confidentiality (eg if another of my friends saw that you were a friend they may wonder how we know each other) but would also blur the boundary of the therapeutic relationship.

Following
You are welcome to follow the Facebook page of The Soul Path. The comments your leave will be publicly visible. The Soul Path takes no responsibility for what you decide to write in your comments and for any inconvenience, loss or damage arising from that.

Interacting
Please do not use public ways of contact (e.g. @replies or tagging) again because of the potential for this to compromise your confidentiality. You may use WhatsApp or text to discuss appointment times or other logistics but not therapeutic issues. The latter cannot be kept secure. 

Use of search engines
I do not routinely Google my clients but may very occasionally in a time of crisis. For example, if you had failed to attend a session and I was concerned for your safety I may try to find out about you this way. If I did so, I would tell you about it the next time we met.

Business review sites
You may find my name on business review sites but I have not asked to be on these. Businesses do not get a choice. Clients are free to post whatever they choose and due to confidentiality I cannot comment on anything that is posted. Indeed, anyone (including a competitor) can post anything so it is advisable to be aware that reviews (good or bad) may not be representative of the views of real clients.
It is considered unethical by some of my professional bodies (such as the NSTT) to publish client testimonials and so you will not find any client testimonials coming from me although it is always nice to receive private messages from clients who have completed their therapy. 

Location-based services
If you use location-based services on your phone you should be aware that others may surmise that you are a therapy client if you are seen as “checking in” at my address.

Email
It is preferable to use email only for logistical contact (e.g. to get a reminder of an appointment time) due to the inherent insecurity of email. If you wish to engage in “email therapy” then please use a password protected word document to contain what you wish to say. I can set this up for you if you need it.

Phone
As above, texting may be used for contact about appointment times. This is preferable to making a phone call as it is easier to respond as I cannot answer the phone if I am with another client. Whether phoning or texting, please only do so between the hours of 9am and 19pm.

Client’s rights
I abide by the code of ethics of the National Society of Talking Therapies and of the Complementary and Natural Healthcare Council. A copy of the codes is available to you as the client. 

Website

The Soul Path endeavours to ensure the content of this website is accurate and up to date. However, it does not accept any liability for error or omission.

The Soul Path website provides information rather than advice. The Soul Path does not accept liability for any inconvenience, loss or damage arising from the use or inability to use any of the information on this website.

The Soul Path takes no responsibility for the content of external websites and any such links should not be taken as an endorsement of any kind.

The keys to successful therapy
There has been a lot of research conducted to discover what makes therapy work and consistently the findings show that the key factor is the relationship that develops between therapist and client. The other most important thing is that the therapist adapts to the client’s characteristics, culture and preferences.

My commitment to you
All relationships are based on trust, and the therapeutic relationship is no different so I will always do my best to understand you and your issues without making any presumptions. Everyone is different and you are entitled to be you and to hold your views about the world. If I struggle to understand, I will ask. I will not judge you. This doesn’t mean that I condone “bad” behaviour, but it does mean that I will presume good intent. I will also be honest so that you will always know where you stand with me.

Ending
I would ask that we agree the end of our work together. This is to ensure we have sufficient time to respectfully and safely close any areas of exploration, and give due attention to the ending of the therapeutic relationship.

Client’s rights
I abide by the code of ethics of the NSTT and CNHC. A copy of the codes is available to you as the client.

What you can talk about
It is common for clients to be worried about disclosing information, wondering if it is safe to do so. Some therapists ask lots of questions but I feel that is too intrusive so I offer you this list of some things (and there are others) which clients may have experienced and which can be discussed.

  • Abuse: domestic, sexual, physical or emotional, past or present.
  • Self-harm or suicidal thoughts/attempts.
  • Guilty secrets.
  • Problems with eating (e.g. binging or purging).
  • Criminal convictions (see below for current criminal activity).
  • Disturbing thoughts or wishes.
  • Sexual issues.
  • Anything not listed below.

Requirements for disclosure
Having given examples of all the things that you can discuss with me, it’s important that you know that the law may forbid our normal confidentiality in the following circumstances:

If I become aware, or have good reason to suspect, that you have knowledge of:

  • A past or future incident/situation that may be dangerous or harmful to a child, you or another adult, and that is not known to the relevant authorities
  • Future or past criminal activity that has not been resolved in law. This means any criminal activity, of which the relevant authorities are either unaware or a case they know about which they consider not to be closed (provided you do not present information in therapy which would reasonably re-open the case). This does not include parking or traffic offences unless there is intent, by you or anyone else, to cause danger to yourself or others, or that it is deemed to be a “serious offence”. For our purposes a serious offence is something for which you could be imprisoned and for which the sentence (not necessarily imprisonment) hasn’t yet been served.

In these circumstances I will work with you to see if we can work together to make appropriate disclosures.
It is also compulsory to report terrorism, potential radicalisation, money laundering and female genital mutilation to the appropriate authorities.

Other than as required by law, I will routinely discuss your case with my supervisor (in order to ensure that you get the best service), my supervisor will have access to your details if I am suddenly unavailable (to contact you and offer you ongoing care) and I may talk or write to your GP (but I will not give any personal details beyond what you are working on).

When you book a one to one session of Hypno-psychotherapy, you will be asked to give details of your GP as I may need to contact them. You will be asked to sign a statement, after having read and understood it, to give permission for your data to be held and processed as described and specifically for your details to be discussed with my supervisor and for your GP to be contacted. You will also be asked to give permission for me to keep criminal offence data offered by you.